Introduction

INTERACTIVE TECHNOLOGY LTD has created this Acceptable Use Policy for customers to protect our resources, and the resources of our customers and peering networks in order to provide a high speed network, high availability services and to ensure that INTERACTIVE TECHNOLOGY LTD comply with all relevant Kenyan laws. This Acceptable Use Policy must be read in conjunction with our other Terms and Conditions posted on www.itlweb.com.

It is the responsibility of all customers of the INTERACTIVE TECHNOLOGY LTD network and services to ensure that they comply with the latest edition of the ACCEPTABLE USE POLICY at any given time.

This ACCEPTABLE USE POLICY may be revised, without notice, at any time, at the sole discretion of INTERACTIVE TECHNOLOGY LTD. Completion of the relevant application form, or connection to the service for the first time, is deemed to be an agreement to our Terms and Conditions and this ACCEPTABLE USE POLICY.

In the event of a breach of this policy, INTERACTIVE TECHNOLOGY LTD reserve the right to terminate all or part of any service with immediate effect, without recompense, and delete any files held on our servers.

If you have any questions about any of our policies, please contact the Customer Service Team at: info@itlweb.com .

Compliance with Kenyan Law & Copyrights

It is an offence under Kenyan law to transmit, receive or store certain types of files.
Customers may not use our services to engage in activities, or store, transfer or receive material of an indecent, offensive or otherwise illegal nature. Any such activities may result in prosecution by the Kenyan authorities under the relevant Criminal Acts including but not limited to the Computer Misuse Act.

It is also a criminal offence under Kenyan law to knowingly infringe intellectual property rights, such as copyright, patents, database rights and registered trade marks. Customers are reminded that sharing copyright material through the use of peer to peer software may consequently constitute a criminal offence if done without permission of the right owner in question. INTERACTIVE TECHNOLOGY LTD will co-operate with any agency or rights holder wishing to assert their rights in these matters and INTERACTIVE TECHNOLOGY LTD reserve the right to withdraw service under such circumstances.
Customers who are not merely processing personal data for domestic (including recreational) reasons are reminded of their likely duty to register with the Information Commissioner.

INTERACTIVE TECHNOLOGY LTD is in general not liable to any criminal or pecuniary penalty for any unlawful acts carried out using our service unless we have actual knowledge of those unlawful acts. Accordingly, if we become aware of credible evidence that a customer has carried out any unlawful acts we will take preventative measures to bring those acts to an end.

Compliance with foreign law

The Internet is global in reach. Consequently it is possible for anyone using the internet to break the laws of foreign countries. Customers are therefore advised to take all reasonable steps to avoid breaching relevant foreign laws.

Warranties and Disclaimers

Our service warranties and the extent of our liability are explained fully in our Terms and Conditions.
By connecting to the INTERACTIVE TECHNOLOGY LTD network, Customers agree to hold INTERACTIVE TECHNOLOGY LTD harmless in the event of any legal claim regarding our services.

Irresponsible usage

Customer acknowledges that they have a responsibility to ensure that their connection is not used in an irresponsible manner. INTERACTIVE TECHNOLOGY LTD deem irresponsible use of the services to include, but not be limited to, sending unsolicited e-mail ("spamming"), attempting to breach the security of a 3rd party machine, and flooding Usenet by placing a single post in a large number of newsgroups.

In the event that a customer’s services are used for any purpose that INTERACTIVE TECHNOLOGY LTD deem irresponsible then INTERACTIVE TECHNOLOGY LTD reserve the right to suspend service while the usage is investigated in consultation with the customer. Should investigation determine that the service has been used irresponsibly, INTERACTIVE TECHNOLOGY LTD reserve the right to terminate the customer’s account with immediate effect. Wherever possible the customer will be notified in advance of any termination.

Security and privacy

Login names and passwords must be kept secret and not be communicated to any third party. INTERACTIVE TECHNOLOGY LTD must be notified immediately if they are compromised. If a customer forgets or loses their password, they will need to contact support to have it changed.
Customers are responsible for all traffic that is sent from their server. It is therefore the customer’s responsibility to ensure that all software is virus-free and up-to-date with all relevant security patches. In particular, server software running on public-facing ports, such as mail servers and proxy servers, must not be remotely exploitable.

If INTERACTIVE TECHNOLOGY LTD find malicious traffic emanating from a customer’s Account / site, INTERACTIVE TECHNOLOGY LTD have an obligation to our other customers and peering networks to take urgent measures to block that traffic. In many cases, this can be achieved by selective port blocking, but in other cases, this will involve disconnecting and suspending the account until the issue has been resolved. INTERACTIVE TECHNOLOGY LTD understand that in many cases a customer may not be responsible for or aware of the problem, and therefore INTERACTIVE TECHNOLOGY LTD will work with the customer to resolve the issue as efficiently as possible to restore normal service.

Attempted security breaches

Any attempt to breach the security of any machine is forbidden. Attempting to do so will result in immediate account termination and possible further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic.
It should be noted that attempting to breach security may lead to prosecution under the Computer Misuse Act 1990 or any other relevant criminal legislation.

E-mail

Customers may not use INTERACTIVE TECHNOLOGY LTD services to send unsolicited commercial e-mail (UCE, also known as 'Spam'). INTERACTIVE TECHNOLOGY LTD will block the mail services of any customer found to be sending such mail.

Customers may not have “open mail relays”. INTERACTIVE TECHNOLOGY LTD will close the relay or connection of any customer found with an open mail relay.

Opt-in mailing lists are allowed, where it can be proved that subscribers did opt-in and that a suitable opt-out mechanism is available.

INTERACTIVE TECHNOLOGY LTD reserve the right to remove any mail older than 60 days from shared mail servers. It is the customer's responsibility to ensure that mail is regularly collected and removed from INTERACTIVE TECHNOLOGY LTD's POP3 server. INTERACTIVE TECHNOLOGY LTD strongly advise against the use of the POP3 option to keep mail on the server. If a POP3 mailbox contains an excessive amount of mail, INTERACTIVE TECHNOLOGY LTD reserve the right to remove older mails from the mailbox to reduce its size.

Non-Specific

Customers may not mount an attack, by whatever means, against our system, or any other systems. Customers may not run unauthorized mailing lists from or through any of our machines or mail servers.

Any IP addresses assigned to customers are owned by INTERACTIVE TECHNOLOGY LTD.
When using a quota-based service, it is the customer’s responsibility to remain within their usage quota. INTERACTIVE TECHNOLOGY LTD reserve the right to delete files for over-quota users if disk space is affecting the normal running of the server.