Computer maintenance of PCs, networks, printers and file servers - in fact whole systems - is Interactive Technology Ltd’s speciality. With computer engineers and specialists based throughout the the region, Interactive Technology Ltd offers speedy PC and file server repairs and upgrades on site or through our specialist computer maintenance repair workshop followed by rapid computer and printer re-installation. Keeping your computer system up and running and your business productivity high is our commitment to you. If you suffer computer or network installation failure whether it is a simple hardware or software failure - or a virus problem - we will get you back up and running.

Computer Repairs

We're fully equipped and ready to fix your computer. We have the spares to repair and maintain almost anything from a Basic Pentium IV upwards at our In-House workshop. Anything we don't have in stock we can normally get overnight.

We understand the need to fix your computer "ASAP" goes without saying. Our target is to get all repairs fixed within 48hrs where possible.

Our engineers are available between 9am. and 5.30pm. Monday to Friday,

Ad-hoc Repairs: There is no guaranteed response time, although an engineer will normally attend by the next day. Any parts used, labour and travel time will be charged at our standard rates. Should an on-site repair not be possible, the equipment can be removed from site for workshop repair.

Computer Repairs: Engineers carry a comprehensive kit of standard PC spares which enable them to carry out most hardware repairs on site for all our contracted customers. The spare kit includes: CMOS Batteries, CD-ROM & CD-RW Drives, CPU Fans, Floppy Drives, Hard Disk Drives, Keyboards, Memory, 56K Modem, Monitor, Motherboards, Mice, ,Multi I/O Boards, Network Interface Cards (NIC's), Printer Port Cards, Power Supplies (PSU's), SCSI Cables, SCSI Converters, SCSI Terminators, Video Cards.
Post hardware repair re-installation of the Microsoft Windows operating system, any additional drivers required for devices installed within the computer and attached peripheral devices can be carried as required.

Notebook Repairs / Laptop Repairs: On-site hardware repairs of notebooks and laptops are difficult due to the proprietary nature of many of the components, and the wide and continuously changing model ranges offered by each manufacturer. Workshop repair, or return to the manufacturer, is normally the best solution although neither of these options result in a speedy repair. Interactive Technology Ltd can manage the entire repair process, installation of any applications required and copying any data from the original notebook's hard disk should there not be a backup. (subject to the hard disk working)

Peripheral Repairs: Engineers carry a kit of commonly used parts for the more widely used printers and other peripheral devices which, together with their many years of printer repair experience, enable them to carry out the majority of hardware repairs on site. Should an on-site repair not be possible, the equipment can be removed from site for specialist workshop repair. Loan equipment can be provided, if on-site repair is not achieved, for the duration of the workshop repair.

Network Infrastructure Repairs: Troubleshooting problems with hubs, switches, routers, fixed cabling, patch panels, patch leads, wall sockets and fly leads. On-site hardware repairs of hubs, switches and routers are difficult due to the proprietary nature of many of the components (apart from fan replacement). Workshop repair, or return to the manufacturer, is often the best solution. Interactive Technology Ltd can manage the entire repair process including the provision of loan equipment and, in the case of routers, carry out any reconfiguration required.

Interactive Technology Limited Undertakes:

Customer undertakes:

Liabilities:
ITL its servants and/or agents shall not be liable for injury, losses or damage whatsoever unless it is caused by the wilful default of ITL its servants and/or agents or in the respect of death or injury unless it is caused by the negligence of ITL its servants and/or agents. In any event ITL shall not be liable for any losses damage or delay whatsoever arising from any cause outside the control of ITL its servants and/or agents.

ITL accepts no liability to loss of data while at customer premises or carrying out repairs to client system within our workshop. Customers are advised to maintain adequate backups of their data.

Force Majure:
Neither party shall be liable for any failure to perform its obligations hereunder as such failure arises from any act of God, War, Lockout or other labour dispute, Riot, Civil Commotion, Fire, Flood, Drought, Legislation or other causes (whether of the foregoing classes or not) beyond the control of the party concerned.

DATA:
In today's busy environment it is easy to forget to back-up essential data and check that your anti virus and other software is up to date.

We strongly encourage everyone to back-up any important information before you bring your computer to us. If you want us to back-up your data before starting your repair, we will for an additional fee. However it would be fair to tell you that we will not be held responsible for any loss or damage to your data. Hardware yes. Data, no. We'll always do our best to protect it though.

Data backup for small firms
Imagine what would happen if the data on which your business rests was lost. Think of the expense of replacing key data - none of which is likely to be covered by insurance. The importance of backing up data should not be under-estimated

The business case to protect critical data is clear - seven out of 10 small firms go out of business within a year if they experience a major data loss, according to the DTI. Sixty per cent of all business data is held on PCs - so just one stolen laptop could do serious damage to your business.

Data recovery tools and services do exist but they can be expensive, and, it is unlikely you will ever retrieve all of the lost data. Moreover, customized set-ups and passwords may be impossible to retrieve. The most efficient insurance against disaster is to implement a robust data backup system

The backup process copies important information onto magnetic tape or other disks. You need to make sure vital data is backed up on a regular basis. Whether that occurs daily, every few days, or weekly depends on how much data you can afford to lose.

So how do you back-up your computer data? Businesses with just a few employees and a handful of laptops don't need complicated backup software -copying files to removable media is fine. A good choice for small and medium-sized enterprises (SMEs) is the Digital Audio Tape (DAT). A high density DAT tape can store up to 16Gb of data - which is adequate for SMEs with up to 50 employees each using PCs.

For the growing SME saving data can seem like an ever-growing chore, so you should concentrate on backing-up just your recent work, file templates and contacts - you don't need to save everything. Large SMEs should implement a system for daily, automated backups. One effective method is to add an additional hard drive to the server just for backup. You should also consider using cloning software - such as Drive Image for Windows - to copy the primary drive to the backup drive.

The 'when' and 'who' of backing up is just as important as the 'how'. You should define who is responsible for backing up your business data, and mark out how often it is to be done. Make two employees aware of the backup procedure and rotate responsibility between them. The policy should state where backups are stored and how long they will be kept.

Remember that back-up tapes may contain confidential information so keep back-ups securely, off-site. Someone should also be responsible for spot-checking backups from time to time, especially for reusable tapes and record able CDs.