FAQ Page2012-12-05T17:20:13+03:00
I have a discount subscription. Will the price changes affect me?2021-10-28T14:45:37+03:00

If you’re currently on a promotional discount, your price is unaffected until the time that your promotion expires. When the promotion expires, the monthly subscription rate will be adjusted to match the new price increase.

My subscription was cancelled and I’m past the 30 day re-subscribe period. Can I get the old pricing?2021-10-28T14:52:31+03:00

Unfortunately, no. You’ll need to re-subscribe at the current market price.

Can I change my subscription plan?2021-10-28T14:52:59+03:00

With QuickBooks, you can change plans at any time. Simply go to your Account and settings in QuickBooks, select Billing & Subscription to upgrade/downgrade your plan. But please be aware that the new pricing will be applied to your subscription from 15 December, 2021.

I recently upgraded my subscription. Will I be subject to this price increase?2021-10-28T14:53:10+03:00

Yes, you will be subject to this price increase.

If you upgraded before 15 December 2021, you will see the new price increase on your 3rd bill from your subscription date.

For example, subscriptions purchased on 15 November 2021 will see a price increase on 15 January, 2022.

What if I didn’t get an email?2021-10-28T12:54:57+03:00

Please check your spam/junk folder. Make sure that your email provider or application allows emails from Intuit and that it isn’t being moved to another folder.

How are you telling customers about the price changes?2021-10-28T12:41:12+03:00

Accountants and small to medium business customers will be informed via email.

Please make sure that your email address is kept up to date so that you can continue to receive important updates from us.

What about QuickBooks Online Payroll?2021-10-28T14:54:22+03:00

There will be no price changes for QuickBooks Online Standard and Advanced Payroll.

Which QuickBooks product prices are changing and when?2021-11-03T16:21:34+03:00

The price change will only affect existing QuickBooks Online Essentials and Plus subscriptions on 15 January, 2022.

For Customers who choose to upgrade their subscription plan, the price change will come into effect on November 22 2021.

Here’s a quick breakdown:

Product Current price New price from 15 December 2021

REGION – SA

New price from 15 December 2021

REGION – UK

QuickBooks Online Simple Start Ksh 1,830.80/month Ksh 2,100.00/month Ksh 2,300.00/month
QuickBooks Online Essentials Ksh 2,806.00/month Ksh 3,250.00/month Ksh 4,000.00/month
QuickBooks Online Plus Ksh 3,781.20/month Ksh 4,350.00/month Ksh 6,000.00/month

** Above prices are subject to 16% V.A.T.

Why are you increasing prices?2021-10-28T14:54:44+03:00

We understand that price increases can be unwelcome news, and we take your business seriously. At QuickBooks, supporting the needs of small businesses owners and mid-market customers, especially in the face of shifting and changing markets, is our singular focus. We are adjusting QBO prices to align with the market and so we can continue to invest in the product.

There are some very exciting features coming up which you can keep up to speed with on our Product Release page.

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